Privacy Policy

This Privacy Policy explains the way in which any personal information that we collect from you, or that you provide to us, will be processed by us when you visit our website at www.econe.co.uk. This site is owned and run by EC One (we, us, our). We are Precious One Ltd, trading under the name of EC One under company number 06798612. Our registered office and main trading address is 41 Exmouth Market, EC1R 4QL. Our VAT number is 154661309. You can contact us by email at customerservices@econe.co.uk (Open from Monday to Saturday, 10:00 am to 6:00pm) We respect the importance of personal data and are committed to ensuring that your privacy is protected. EC One may change this policy from time to time by updating this page.

If you are under the age of 18, we require that you inform a parent or guardian of the EC One Privacy Policy before subscribing or placing an order.

Information we collect from you

At EC One we collect information in a range of ways such as if you choose to sign up to our newsletter/ purchase an item/ or input data into our system.

For online orders:  For online orders we collect your name, email address, telephone number, billing address and dispatch address. In respect of any payment details, we will only ever store your payment type, the last four digits of your card details and expiry date. This data will only be used to process your order using our payment partners (Sagepay or Paypal) secure payment platform systems.

We also collect records of email correspondence (including further information we may request from you) when you contact us to request information, report a problem, or provide feedback on our products and services.

For Marketing Purposes:  If you have signed up to our newsletter we may contact you via email (or other method) regarding new products, features, special offers, competitions and marketing promotions. Once you have subscribed to our newsletter there is an unsubscribe option at the bottom of each email. As of 25th May 2018 and new GDPR EU regulations we will need you to re-confirm your subscription to our website.

If you have signed up to our newsletter we may contact you via email (or other method) regarding new products, features, special offers, competitions and marketing promotions. Once you have subscribed to our newsletter there is an unsubscribe option at the bottom of each email. As of 25th May 2018 and new GDPR EU regulations we will need you to re-confirm your subscription to our website.

Other Information EC One Collects:  For online orders we collect your name, email address, telephone number, billing address and dispatch address. In respect of any payment details, we will only ever store your payment type, the last four digits of your card details and expiry date. This data will only be used to process your order using our payment partners (Sagepay or Paypal) secure payment platform systems.

We may also collect personal information when you visit and use our website. This includes the information that is automatically provided by your browser (in the form of cookies) to our servers and information collected by cookies or other tracking and analytical technologies. We may also use anonymous statistical data about browsing actions and patterns which does not identify any individual. This includes the standard information collected by our web server including your IP address, browser type and operating system, details of your visit to our site and access times. It can also include demographic information such as location, preferences and interests.

This privacy policy does not apply to websites maintained by other companies or organisations which we are associated with. Please ensure that you read the privacy policy of such other companies or organisations before submitting your details.

How we use your information

We will use your information to provide you with information about our products and services if you have opted in to our newsletter.

We also will use your information for internal record keeping, billing, accounting and market research purposes.

If you have reached out to us with any queries via email or phone regarding www.econe.co.uk we will use your information to respond to you.

If you give us feedback (in the form of testimonials), we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for permission before publishing.

Who we share your personal information with?

We do not sell your data to third party marketing companies. In general, third part providers used by us will only collect, use and disclose your information to the extent necessary to fully perform their role. Certain third party service providers, e.g. payment gateways have their own privacy policies.

Occasionally we may have links on our site that direct you to another site. We are not responsible for other companies privacy policies and encourage you to read their statements before inputting personal data. If you connect with us through social media platforms, the information you provide will be subject to the third party's privacy policy.

At all times we will offer the opportunity to unsubscribe out of any services that you have subscribed to. All emails that you receive will have an unsubscribe link. Follow these instructions or email us at customerservices@econe.co.uk. Alternatively you can use our mailing address: EC One, 41 Exmouth Market, London, EC1R 4QL.

Security

EC One uses Secure Socket Layer (SSL) technology. This encrypts and protects any data that you send us online. You can check if SSL is enabled by looking for the padlock symbol at the top of your browser.

Our website address is https://www.econe.co.uk and not http; meaning that you are viewing our website in secure mode.

EC One is registered with RBS World Pay Secure Payment, who ensure that your information remains private whilst in transit between the web browser and server.

Cookies

What are cookies?   Cookies are very small, completely safe and secure text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (e.g. Safari, Internet Explorer, Google Chrome or Mozilla Firefox) then sends these files back to the website or application every time you return so that your user personal settings can be recognised. Cookies are useful and help website developers and companies improve your website browsing experience. Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features. Other types of cookies are used to monitor and improve our website's functionality and performance.

How we use cookies?   EC One continually strives to provide you with the best user experience possible when visiting our website. We therefore use cookies for example to: • Remember your settings during and between visits. • Allow interaction between our website and social networks like Facebook. • Gather anonymous data about our users and the way they interact with our website to serve relevant and functional content. • Continually improve our website for you. • We do not sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

What cookies we use on our website  

ANONYMOUS ANALYTICS COOKIES: Whenever a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These help us find out whether or not you have visited our website before, how many individual unique users visit the site, what pages they look at most frequently etc. Analytics provide anonymous user behaviour information.

SOCIAL WEBSITE COOKIES: Our website allows you to ‘Like’ and share content on social media networks like Facebook and Twitter. This functionality is enabled through use of third party cookies. In this case, privacy implications vary and are dependent on the privacy settings you have chosen when registering with the social media sites. Our site enables sharing through: • Facebook • Twitter • ShareThis

SESSION COOKIES: Session cookies are used for users’ movement through the website. They allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit. Session cookies are not stored on your computer. They expire when you close your web browser. How you can control cookies We assume your consent to the use of cookies when you visit and use our website and most browsers are automatically set to accept them. You can alter the settings of your browser to prevent automatic acceptance of cookies, or delete cookies that have already been set. In this case, you may still utilise most of the sections on our website. If you wish to restrict or block web browser cookies on your device, you can do this in your browser settings.

Your Rights

If for any reason you are concerned that the data we hold for you on your account is incorrect, please visit our website and log in to your account. This will allow you to amend any data. Alternatively email our customer services team who will be assist. You also have the right to ask us not to process your personal data for marketing purposes. Should you wish to have your personal data removed from our systems entirely please send us an email to customerservices@econe.co.uk or by writing to us at EC One, 41 Exmouth Market, London, EC1R 4QL.

Questions and contact information

If you would like to contact us regarding our privacy policy please email us at customerservices@econe.co.uk.