EC One Packaging

DELIVERY SERVICE

ORDER BY

RECEIVED BY YOU

£ 

Click & Collect

2pm

3pm Next Day

FREE

Standard UK | Over £100

 

2-3 Working Days

FREE

Standard UK | Under £100

 

2-3 Working Days

£6

Next Day UK

2pm

Next Day

£8

London Same Day

2pm

Same Day

£20

European Signed For

 

1-7 Working Days

£12

International Signed For

 

2-10 Working Days

£16

DELIVERY SERVICES

Please note that orders placed online or over the telephone after 1pm Friday will arrive the following Tuesday, subject to product availability and clearance of payment. Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday. Orders placed online between Christmas and New Year will be posted out on the 4th January.

CLICK & COLLECT

All Click & Collect orders placed before 2pm will be available for collection from our Exmouth Market store from 3pm the next working day, from when you will have 7 days to collect it. For your own protection against fraud, please bring your order confirmation, a photo ID and the card used for payment, and you will be asked to sign for the collection. A friend may collect your order as long as you email us with their name and they bring a copy of the order confirmation with their own photo ID. Any orders over the value of £500 will need to be collected by the cardholder with photo ID.

LONDON SAME DAY

London Same Day orders are dispatched via courier as a priority.

EUROPEAN SIGNED FOR

Non-EU orders are exclusive of VAT, therefore the VAT (20%) will be removed for your order total at checkout.

FEDEX

We can arrange a FedEx shipment, please contact us if you would prefer this method of delivery.

RETURNS & EXCHANGES

To return or exchange an item please email us or call us on +44 (0) 207 713 6185 to request a ‘Return Material Authorization’ (RMA) number within 7 days of the date of your receipt, you then have a further 7 days to return the item to us. For online purchases you are entitled to a full refund, exchange, or credit note. In the case of Christmas gifts (items purchased in December), the return or exchange period will extend to the 30th January to allow for holidays. Please write the RMA number clearly on the outside package. Alternatively, bring your printed packing receipt into our store. This returns policy does not affect your statutory rights.

For your own protection, we recommend you use a recorded delivery service to return your parcel. We cannot accept responsibility for postage or customs fees, or for any items damaged, lost or stolen in transit.

Once you have packaged the item safely send it back to the following address:

EC One Website Department
41 Exmouth Market
London
EC1R 4QL